Return policy

Return Policy of Naaya Vastra:

At Naaya Vastra, we strive to provide our customers with high-quality clothing and ensure their utmost satisfaction with their purchases. While we do not accept general returns, we understand that certain situations may arise where a return or exchange is necessary. Please carefully read and understand our return policy outlined below:

1. Defective Product Returns: If you receive a product with a defect, we will gladly accept returns for such items. To initiate a return for a defective product, please follow these steps:

  • Within 24-48 hours of receiving the item, take a clear photo of the defect.
  • Email the photo along with your order details to hello@naayavastra.com.

Please note that we thoroughly inspect all our products before delivering them to our customers to minimize the chances of receiving defective items. However, in the rare event that a defect is discovered, we are committed to resolving the issue promptly.

2. Size Exchange: In the case of a size issue, we offer product exchanges. If the size of the received item does not fit you properly, you can request an exchange for a different size. Please keep the following guidelines in mind:

  • Do not remove the tags from the product if you intend to exchange it.
  • Reach out to our customer support team at hello@naayavastra.com within 48 hours of receiving the item to initiate a size exchange.

We want to ensure that you find the perfect fit, and we will assist you in exchanging the item for the correct size.

3. Tag Requirement: To facilitate smooth returns and exchanges, it is essential to keep the tags intact on the product. Tags should not be removed until you are certain that you will be keeping the item. If tags are removed, we reserve the right to decline the return or exchange request.

4. Size Chart Guidance: To avoid any size-related issues, we provide detailed size charts on our product detail pages. We highly recommend that you refer to the size chart before making a purchase to ensure the correct fit. It is the customer's responsibility to select the appropriate size based on the provided information.

Please note that the return policy applies only to products purchased directly from Naaya Vastra. Items purchased from authorized retailers or other platforms should be addressed according to their respective return policies.

We strive to make your shopping experience with Naaya Vastra enjoyable and hassle-free. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team at hello@naayavastra.com.

Note: The above return policy is provided as a general guideline and is subject to change without prior notice. Please refer to our website or contact our customer support for the most up-to-date information regarding our return policy.